Returns & Exchanges
At Authentic, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and original-condition items. Our goal is to ensure your fashion journey is as effortless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unwashed condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing