Frequently Asked Questions
Everything you need to know about shopping with Authentic.
How do I know my items are authentic?
At Authentic, we guarantee the legitimacy of every product. Each item undergoes a rigorous multi-point inspection process by our in-house experts before being listed for sale.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for guaranteed 2-day delivery.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my premium garments?
To maintain the quality of your pieces, we recommend following the specific care instructions found on the inner garment label. Generally, we advise cold washing and air drying for most delicate fabrics.